Emergency and crisis advice

In an emergency or if there is immediate risk to life or safety, call 999.
For urgent mental health advice (not immediately life-threatening), call NHS 111.‍

Berkeley Psychiatrists is not a crisis service—please do not rely on email for urgent help.

Berkeley Psychiatrists does not provide a crisis response service. We cannot offer immediate assessment or intervention by email, webform, or voicemail, and messages may not be seen straight away.

Note our hours are: Monday to Friday 9am-5pm, Saturday and Sunday 11am-1pm

If you are in crisis or require urgent help, please use the NHS routes below.

‍Call 999 immediately if there is immediate risk

Call 999 now if you, or someone you are supporting, is at immediate risk of harm, including (but not limited to):

• thoughts of suicide with imminent intent, plans, or inability to stay safe
• serious self-harm or escalating risk of harm to others
• overdose, suspected poisoning, or severe medication reaction
• acute behavioural disturbance, severe agitation, or marked confusion where safety is compromised

If it is safe to do so, stay with the person until help arrives and remove access to means of harm (medicines, sharps, ligatures).

‍Call NHS 111 for urgent mental health support

Call NHS 111 if you need urgent mental health advice or assessment but it is not immediately life-threatening, for example:

• rapid deterioration in mental state
• severe anxiety, panic, or distress that you cannot manage safely
• emerging suicidal thoughts without immediate intent, but with concern about safety
• urgent concerns about side effects or medication that require same-day clinical advice
• you are unsure whether you should go to A&E or need urgent support

NHS 111 can advise on the most appropriate urgent pathway for your location, including referral to local urgent mental health services where indicated.

‍If you are supporting someone (carers, family, friends)

If you are concerned about someone’s immediate safety, call 999.

If the situation is urgent but not immediately life-threatening, call NHS 111 for urgent advice and next steps. Where possible, remain with the person, keep communication calm and direct, and prioritise safety.